Quality Engineer (Customer Quality)

Job Responsibilities:

Daily Work

• Work closely with cross-functional teams to ensure timely responses to customers and effective problem resolution using 8D, 5 Why, and Root Cause Corrective Action (RCCA) methodologies.
• Handle customer complaints and follow up on the implementation of Corrective and Preventive Actions (CAPA) at the Penang JV site.
• Provide support for customer inquiries, Failure Analysis (FA), Engineering Deviation Notifications (EDNC), and other quality-related matters.
• Support internal re-screening activities for customer Returned Material Authorization (RMA) materials.
• Perform other duties and responsibilities as assigned by the Supervisor or Manager.

Medium-Term Work

• Ensure timely preparation and delivery of customer quality reports, including Weekly Quality Reports, Quality Improvement Plans (QIP), Product Change Notifications (PCN), and Corrective Action Request (CAR) summaries.
• Provide on-site support for customer issue verification and material re-screening activities.
• Support customer quality audits conducted at the Penang JV site.
• Maintain close communication with customers regarding quality issues, concerns, and new requirements.

Long-Term Work

• Act as the customer's quality representative within the organization by monitoring manufacturing performance and driving continuous quality improvement initiative.
• Engage with customers to ensure their requirements and expectations are effectively captured, communicated, and executed across the organization.

Innovation Work

• Establish and maintain strategic working relationships with customer quality teams.
• Drive internal quality and process improvements based on customer feedback and business needs.

Impact of Decisions

• Failure to achieve quality objectives may result in customer dissatisfaction and business impact.
• Decisions may directly affect operational effectiveness and functional efficiency.

Job Qualifications:

• Bachelor's Degree in Engineering or a related technical discipline.
• Good verbal and written communication skills in English and Bahasa Malaysia.
• 1–3 years of working experience in Quality Assurance (QA), Customer Quality Engineering (CQE), or a related quality function in a fast-paced manufacturing environment.
• Experience in the semiconductor or electronics manufacturing industry is preferred.

Core Tools Skills

• Proficiency in Quality Core Tools, including
• Quality 7
• Tools8D Problem S
• olving5 Why Analysis
• Statistical Process Control
• (SPC)Control Plans
• Failure Mode and Effects Analysis (FMEA)

Functional Competencies

• Knowledge of ISO 9001 and IATF 16949 Quality Management Systems.
• Strong analytical thinking, systematic problem-solving, and Root Cause Corrective Action (RCCA) skills.
• Familiarity with PDCA methodology and quality improvement practices.
• Good understanding of semiconductor manufacturing processes and the electronics industry.
• Ability to collaborate effectively with regional and global teams.
• Strong interpersonal, communication, and stakeholder management skills.
• Customer-focused mindset with the ability to build and maintain strong customer relationships

Strong teamwork and collaboration skills.