Quality Process

Dear Connections,

Currently looking out for Quality process person with ISO9001

Responsibility:

Leading and driving a consistent Quality, Process and Change Management for continual process improvement, standardising delivery processes, performing process and quality audits across Global Delivery operations.

Ensuring applicable quality management methods are used to support continual improvement activities.

Key Responsibilities & Key Result Areas

Drive Process, Quality and Change Management. E.g. Customer Experience, Improvement, Post Mortem, KPI Improvement Initiatives and Change Management.

Process Improvement

Understand the specific Process requirements of the internal/external Customers and gather the required inputs on people, processes and practices, organisation structure and tools

Work collaboratively across all departments to ensure business process outcomes are in harmony with an organization's strategic goals

Involve in continual process improvements; define, develop, review, enhance policies, processes and SOPs

Understand data-collection analytics, problem solving and metric reporting to build a sustainable quality process

Process Audit

Enhance audit framework, process and checklists

Conduct process audits, surveys and provide independent assessments for process compliance and project governance

Manage quality compliance by identifying quality requirements; disseminating standards, policies and procedures; analysing audits, survey results and other quality data; recommending and implementing process improvement plans.

ISO Certified (9001 & Advantage to have 20K)

Change Management

To ensure that changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.

Broadcast reminder to stakeholders raising Change Request for CAB

Validate and review internal & external change

Validate and review any breakfix, std and precab change

Check CR Completion Status; prepare the completion status Summary Result Report

Facilitate CAB Meeting, and prepare CAB Reports

Review pending closure and close CR

Prepare and Send Corrective Action (CAR) to requester for unsuccessful CR.

Major Challenge

Managing different stakeholders who often have different set of concerns and requirements

Working with various teams which does not view quality as important as operations

Diploma, Advanced/ High/ Graduate Diploma, Bachelor Degree or equivalent.

Experience in quality assurance or quality control

Good working knowledge of Microsoft office programs including Excel, Word, and PowerPoint

Excellent English written and verbal communication skills

Possess organizational capability and to work across departments

Experience in industry quality stand

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