R2R Analyst - Kuala Lumpur @ Malaysia (Hybrid)
Role Purpose
The Record to Report (R2R) Analyst plays a critical part in driving process consistency, supporting business continuity, and enabling successful transformation initiatives, including User Acceptance Testing (UAT) and deployment of enterprise system upgrades which is ES4.
The role is responsible for supporting end-to-end R2R operations across GBS APAC, ensuring operational stability, service excellence, and effective execution across core R2R processes including credit management, collections, accounts receivable, deduction/dispute management, order management, and customer service.
Must be willing to work on a non-Malaysia timezone i.e ANZ
Key Responsibilities
1. Transformation & UAT Support (ES4 / S/4HANA)
- Participate and execute User Acceptance Testing (UAT) activities for R2R processes as part of ES4 implementation
- Validate system configurations, scenarios, and end-to-end process flows to ensure business readiness
- Identify and document defects, coordinate fixes, and support retesting cycles
- Support change management, process stabilization, and hypercare activities post go-live
- Contribute to process standardization and adoption of new system capabilities leveraging S/4HANA improvements such as enhanced collections, billing automation, and dispute management
2. End-to-End R2R Operations Support
- Support day-to-day R2R activities across multiple sub-processes, ensuring timely, accurate, and compliant delivery: Credit management and order block resolution aligned with policy and approval matrix / Collections and follow-ups to manage overdue receivables and reduce DSO / Accounts receivable and cash application reconciliation Deduction and dispute management including validation, investigation, and resolution tracking / Order management and customer service coordination with cross-functional teams
3. Customer & Stakeholder Management
- As and when needed act as a key point of contact for internal and external stakeholders, ensuring strong collaboration and issue resolution
- Provide timely updates and maintain service quality in handling customer queries, disputes, and escalations
- Partner with Sales, Commercial, and Supply Chain teams to drive resolution of operational issues
4. Compliance & Controls
- Ensure adherence to internal controls, policies, and SOX requirements across R2R activities
- Maintain accurate documentation and audit trails for all transactions and operational activities
Qualifications & Experience
- Bachelor's degree in Finance, Accounting, Business, or related field
- 5 - 7 years of experience in Order to Cash, Accounts Receivable, or related finance operations
- Experience in shared services or GBS environment is preferred
- Exposure to SAP ECC or S/4HANA modules is MUST
Key Skills & Competencies
- Strong understanding of end-to-end R2R processes
- Analytical mindset with attention to detail and problem-solving capability
- Good stakeholder management and communication skills
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Proficiency in ERP systems and Microsoft Excel
Success Measures
- Timely and accurate execution of R2R transactions
- Reduction in overdue receivables and improved cash flow
- Efficient resolution of disputes and deductions
- Successful delivery of UAT cycles and smooth ES4 system implementation
- Contribution to process improvements and operational stability
