What this job involves:
Building great impressions and experience
- You'll be the face of JLL—that's why creating a welcoming yet professional image of the company is vital to your role.
- As our stakeholders first point of contact, you should make them identify immediately that we are the kind of company they would want to do business with.
- Therefore, you must demonstrate high levels of customer service and integrity, especially in handling enquiries, issues and complaints.
Keeping a well-oiled workplace
- Together with the facilities management team, you'll help ensure that clients, vendors and employees enjoy a safe and positive experience.
- You'll be trained to follow escalation and incident reporting procedures, and comply with the firm's safety guidelines and strategies.
- Your responsibilities also include, but are not limited to: booking meeting rooms; managing office supplies inventory; handling paperwork on maintenance-related activities; and updating the phone directory and company brochures. You'll also be expected to assist the facilities management team in overseeing contractors on-site and finding vendors and services.
Office utilization data compilation & entry into tracker
- Electricity/Water/Space Occupancy data
- Waste management
- Pantry consumables in/out tracker
- Locker & cabinet tracker
- Assisting for PO/DO/Invoice, maintaining files and reports and all other facilities related files.
- Other assigned administrative tasks
Inventory Management
- Manage stock take for goods in and out (Sundries / Stationery / First Aid Item)
- To inspect for all the first aid box once a month (physically)
- Ensure all consumables items are being tracked and replenished on daily/weekly/monthly basis
- Obtain quotations from approved vendor list (Pantry items/ first aid/ Stationeries item)
- To follow up closely with vendors regarding the delivery timeline & process
- Stock count & reporting of goods on monthly basis
Workplace coordination
- Floor ambassador floor walk
- Event or meeting coordination requested by client.
- Engaging with clients for the feedback on facilities and daily operation works.
- Assisting to send the work permit to building management
- Other ad-hoc request from client
Client onboarding support
- Support business administrators on new joiner/leavers arrangements - access card application/collection
- Prepare the starter pack for the new joiners
- Keep track & reporting on starter pack inventory
