Receptionist/ Medical translator in Penang

Job Summary

This position is responsible for a wide range of duties including front desk operations and patient support at the clinic, as well as insurance procedures and medical interpretation/clinical support.

The role involves handling both Japanese and local patients, managing reservations, payments, documentation, and inquiries, in addition to handling insurance-related administrative procedures and, when necessary, medical interpretation and clinical assistance.

You will also support overall clinic operations by utilizing both Japanese and English, including translation of medical certificates and communication with patients.

Job Responsibilities

Clinic Reception & Patient Support

1. Answering phone calls
2. Handling messages (verbal, email, written)
3. Registration of new and existing patients and confirmation of payment methods
4. Appointment scheduling and preparation of medical records
5. Vaccine appointment and list management
6. Receiving test results, confirming with doctors, responding to patients, and filing
7. Preparation and replenishment of necessary forms and documents
8. Billing and invoice preparation
9. Handling payments (cash and credit card)
10. Preparation and handover of medication
11. Responding to inquiries via LINE, WhatsApp, etc.
12. Handling both Japanese and local patients
13. Translation of medical certificates (Japanese ↔ English)
14. Writing articles during influenza season, etc.

Insurance-related Tasks

1. Communication with insurance companies
2. Data entry
3. Preparation and processing of insurance claim documents

Medical Interpretation & Clinical Support (for Medical Translator role)

1. Interpreting patient symptoms to doctors
2. Explaining medication to patients (confirming with doctors when necessary)
3. Supporting pharmacy assistant duties
4. Accurate system input of prescriptions
5. (patient information, medication, dosage, method, timing, quantity, etc.)

Other tasks as assigned

MUST TO HAVE:

-Fresh graduates are welcome

-Japanese proficiency equivalent to JLPT N2 or above

(Certificate not required, speaking ability is prioritized)