Purpose of the Role:
Support the operation in analysing and identifying improvement opportunities, possible enhancement projects. Assists global management with recommendations in order to ensure coherence to improvement agenda.
Promote process optimization and best practice sharing for bracing value creation for external / internal stakeholders. Develop and implement new processes and systems in accordance with functional plans.
Ensure process integrity by maintaining an oversight on changes and also by linking up with global BPO framework. Support corporate or global GBS initiatives in case of need.
Responsibilities:
- Facilitates the delivery of the process improvement plan, either by leading initiatives directly and/or supporting others to deliver according to the improvement plan
- Supports the continuous improvement (CI/LEAN) initiatives and acts as first reviewer of ideas to ensure projects are prioritized according to functional plans and strategy
- Proactively shares best practices amongst operational teams, identifies process deviations and ensures those are eliminated across all OpCos in ASIA
- Supports automation related challenges, and ensures that requirements are assessed and coherently combined with improvements
- Sets development framework for departmental policies, procedures, and SOP documentation
- Maintains connection with Global Business Process Organization to ensure EMEA & ASIA processes are in line with Global Process framework
- Develops training plans, materials and delivers classroom/online trainings intra- and cross-department
- Provides ad-hoc reporting on process performance/metrics as required
- Supporting role for cross-team subledger clearings
- Monitor selected OPIs to flag potential exposure in advance
- Support on clean-up of liquidated entities on all accounts
- Leading RtR Local projects/initiatives
- Support RtR Global projects/initiatives
To succeed in this role, we will need you to have:
- BSc/MSc degree in Finance and/or Accounting or Business Administration. Certification in project management methodologies (eg. PMP, PRINCE2) and or Lean methodology is an advantage
- At least 5 years of relevant RTR process experience, preferably in multinational / shared services/GBS environment
- Prior experience in CI/Lean methodology
- Project Management, training delivery experience is considered as an advantage
- Excellent stakeholder management and communication skills
- Advanced English knowledge (written and spoken)
- Advanced SAP knowledge
- Analytical mindset but also critical and ready to challenge the status quo
- Excellent coordination and prioritization skills
- Training skills for best practice and knowledge sharing
- E2E mindset on processes and cross-departmental thinking
- Celonis or other process mining tool knowledge is an advantage
