Position Responsibilities
ABP is ZUS Coffee's internal AI/Automation team. We build AI and automation products that change how 800+ outlets operate: demand planning, ops workflows, supply chain, retail P&L. This is not a reporting role. The Junior Business Analyst joins as a builder-analyst hybrid: half diagnosing business problems with data, half shipping working solutions with the team. You will see how a company that went from startup to Malaysia's largest coffee chain in five years makes decisions, and you will be in the room for some of them.
Product ownership
- Own one AI/automation product line end to end within the first year: problem discovery, requirements, build, rollout, adoption tracking.
- Define success metrics for your product and report results directly to leadership.
Business analysis
- Map and analyze operational processes across outlets, supply chain, and HQ functions.
- Translate business problems into structured requirements and data questions.
- Analyze outlet-level and P&L data to size opportunities and measure impact.
Build and prototype
- Develop prototypes, dashboards, and automations using Python, SQL, and AI tooling.
- Run UAT and iterate with real users (outlet staff, ops managers) before scaling.
Innovation pipeline
- Dedicate allocated time per cycle to internal venture bets under the ABP incubator track.
- Pitch, test, and validate new product concepts with company data and resources.
Qualification and Experience
- Bachelor's degree in a science, technology, or quantitative field; strong academic record.
- Working knowledge of Python and SQL; comfort learning new tools fast.
- Ability to analyze data rigorously and communicate findings to non-technical stakeholders.
- High ownership: wants to build and ship, not only recommend.
- Fresh graduates encouraged to apply.
- Full-stack exposure (React, Node.js, or similar).
- Hackathon/ datathon experience or evidence of self-driven building.
a Necessity, not a Luxury
