Job Description
Performance Analysis & Reporting
- Prepare reports and present actionable insights to senior stakeholders on overall merchant performance, identifying key trends and growth opportunities.
- Help track key performance indicators (KPIs), merchant program adoption, and program success metrics across the region.
- Define and standardize the methodology/definition for key metrics, providing clear analytical direction for local merchant management teams to focus on.
Strategy & Planning
- Diagnose merchant-related operational challenges (e.g. slow merchant preparation time) through data analysis and develop data-driven improvement plans.
- Collaborate with local and regional teams to design and implement effective incentive and penalty policies to improve merchant behavior and performance (e.g., reducing merchant-induced cancellation rates, improving product listing quality).
- Benchmark ShopeeFood's operations processes against competitor platforms and continuously adapt or recommend new best practices for our merchant ecosystem.
Stakeholder Management & Alignment
- Coordinate with local and regional teams to align on project scope, details, and implementation plans
- Collaborate with cross-functional teams to strengthen project management processes and share best practices
Requirements
- At least 2 years of experience in a high-performing organization. Experience in strategic consulting would be preferred.
- Possess a Bachelor's Degree in relevant field or Master's in Business Administration (MBA)
- Strong project management skills and highly analytical, comfortable working with data.
- Strong logical thinking and problem solving abilities.
- Background in e-commerce or fast-paced tech start-ups is advantageous.
- Excellent verbal and written communication skills
