We are seeking a superstar Regional CRM manager who will be driving the growth of PRISM+ Malaysia & Australia by enhancing and optimizing customer relationship management funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia & Australia marketing needs.
This experienced and entrepreneur individual will help us oversee and lead the entire CRM strategy. This driven person will also need to generate data-driven commercial insights, execute numerous tests with constant optimization. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia & Australia.
Responsibilities of a Regional CRM Manager but are not limited to:
- Build CRM fundamentals like customer acquisition pop-ups, customer acquisition flow, customer nurture flow, abandoned checkout SMS, back in stocks flow, et
c- Source and implement web push notification strategy including opt-in customization, weekly campaign setup, triggered campaign like cart and browse abandonment and welcome drip campaig
n- Increase customer touchpoint for our PRISM+ care, aircon servicing and air purifier filters subscription service via email point
s- New product communications across all available channel
s- Marketplace broadcast strategy for different customer segments (Shopee/Lazada
)- Multiple A/B test initiatives such as email design, email subject titles, product blocks, new customer acquisiton giveaway, text vs graphic email, et
c- UGC/Review initiatives like product review SMS and SMS reminder, referral program, et
c
Requirement
s- Proficient in Klaviyo email tool (>2 years of Experience
)- Proficient in other CRM tools(>1 year of Experience
)- Proficient in Lazada/Shopee marketplace broadcast tool (>1 year of Experience
)- Bachelor&aposs Degree in Business and Marketing, or any relevant course of studie
s- At least 3-4 years&apos experience in digital marketing - preferred to be in performance marketing agency or e-commerce compan
y- You should have successfully scaled and led result driving marketing campaigns with clear management reporting metrics to measure succes
s- Thrives in dynamic, uncertain, and fast-moving environments, a hustle
r- A strong level of passion to understand thoroughly performance advertisement growth metric
s
