Regional Customer Service - E-Commerce Website

About us: Keep Moving 永不止步

ANTA was established in 1991; while ANTA Sports Products Limited, a widely recognized global sportswear company, was listed on the Main Board of HKEx in 2007 (Stock Codes: 2020 (HKD counter) and 82020 (RMB counter)). The mission of the Company is to bring the transcendent sports spirit into everyone's life. ANTA Sports principally engages in R&D, design, manufacturing, marketing and sales of professional sports products including footwear, apparel and accessories. By embracing an all-round brand portfolio including ANTA, FILA, DESCENTE, KOLON SPORT, MAIA ACTIVE and JACK WOLFSKIN, etc., ANTA Sports aims to unlock the potential of both the mass and high-end sportswear markets. ANTA Sports is also the largest shareholder of Amer Sports, Inc., a global group of iconic sports and outdoor brands, including Arc'teryx, Salomon, Wilson, Peak Performance, and Atomic, whose shares are listed on the New York Stock Exchange (NYSE: AS).

About the role

Handle customer enquiries across SEA official e-commerce websites, including product, order, payment, delivery, return, refund, and exchange enquiries. Provide timely and professional customer support via email, live chat, and other customer service channels.

Key responsibilities

• Handle customer enquiries across SEA official e-commerce websites, including product, order, payment, delivery, return, refund, and exchange enquiries
• Provide timely and professional customer support via email, live chat, and other customer service channels
• Monitor and follow up on orders, delivery issues, returns, and refunds to ensure timely resolution
• Coordinate with E-commerce, Warehouse, Logistics, Finance, and local market teams to resolve customer issues
• Maintain customer service SOPs, FAQs, and standard responses
• Track customer feedback and service performance, identify recurring issues, and provide improvement suggestions
• Support daily customer service operations and e-commerce campaigns across SEA markets

About you

• 1 - 3 years of experience in E-commerce Customer Service, Customer Experience, or E-commerce Operations
• Experience with DTC / official e-commerce websites is preferred
• Familiar with Shopify, Shopline, or other e-commerce platforms is a plus
• Strong communication, problem-solving, and coordination skills
• Customer-oriented, detail-oriented, and able to work in a fast-paced environment
• Good command of English; additional SEA languages are a plus
• Proficiency in Excel / Google Sheets is preferred