- Regional leadership role shaping APAC customer service operations
- Opportunity to set up and scale a new team while driving continuous improvement
Firmenprofil
Our client is a well-established multinational organisation with a strong regional presence and a reputation for operational excellence. With a sophisticated shared services model, the company is committed to delivering consistent, high-quality service while continuously enhancing processes, technology, and customer experience across multiple markets.
Aufgabengebiet
- Lead the regional customer service function acrossAPAC, ensuring consistent and high-quality service delivery
- Define and drive customer service strategy aligned with business goals and customer expectations
- Oversee end-to-end order-to-cash operations, ensuring accuracy, efficiency, and compliance
- Act as the escalation point for complex service issues, ensuring timely resolution and stakeholder alignment
- Build, coach, and develop a high-performing, customer-centric team
- Drive process standardisation, governance, and operational controls to ensure service reliability
- Monitor key service KPIs and implement improvements
- Lead continuous improvement and digitalisation initiatives, including automation and data-driven solutions
Anforderungsprofil
A Successful Regional Customer Service Lead Should Have
- Minimum 7-10years experience in customer service, order management, or supply chain within a regional/global environment (Shared Services / Global Business ServicesGBS / Centre of ExcellenceCOE preferred)
- Proven experience leading teams, ideally across multiple countries
- SAP proficiency is a must
- Strong knowledge of end-to-end order-to-cash processes
- Experience driving transformation, process improvement, or digital initiatives
- Strong stakeholder management and cross-functional communication skills
- Analytical mindset with experience tracking and improving KPIs
- Exposure to migration or knowledge transfer projects is an advantage
Vergütungspaket
- Regional leadership opportunity with exposure to diverseAPAC markets
- High-impact role driving customer experience and operational excellence
- Opportunity to lead transformation and digitalisation initiatives
If you're ready to lead regional customer service operations and make a real impact in a shared services environment, apply now and take the next step in your career!
Kontakt
Referenznummer: JN-062026-7036828
