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Key Responsibilities
- Lead and scale the Kuala Lumpur Regional Delivery Center (RDC), establishing it as a high-performing, multi-site delivery hub supporting APAC markets.
- Partner with regional offices and global stakeholders to transition work into the RDC and ensure seamless, high-quality, and consistent service delivery.
- Build and lead a large, multi-disciplinary team across accounting, tax, entity management, payments, and payroll, with a focus on engagement, capability, and leadership development.
- Drive operational excellence through productivity measurement, process optimisation, automation, and simplification of internal billing and performance metrics.
- Own and manage the RDC P&L, ensuring cost efficiency, scalability, and progression towards a sustainable profit centre.
- Embed a value-driven, outcomes-focused operating model aligned to global RDC standards and governance.
- Champion a strong client-centric culture, ensuring delivery quality, risk management, and compliance with global standards (e.g., ISAE, ISO).
Key Requirements
- Proven experience leading large-scale (200+) shared services, BPO, or Regional Delivery Center (RDC) environments across multiple geographies.
- Strong track record of building and scaling delivery capability in complex, multi-site RDC environments, including collaboration with established RDCs in India.
- Experience working closely with local market teams across Asia, influencing senior stakeholders and driving alignment.
- Deep service line knowledge across accounting, tax, entity management, payments, and payroll (funds experience advantageous).
- Commercially astute, with demonstrated P&L ownership and the ability to drive growth, efficiency, and performance through robust productivity and billing metrics.
- Expertise in transition management, process improvement, and the implementation of enabling technologies.
- Strong leadership capability with a proven ability to develop high-performing teams and evolve RDC operating models.
