Regional Engagement System Intern (Malaysia)

The Regional Engagement Systems Intern supports Greenpeace Southeast Asia in building smarter digital foundations for supporter engagement. The intern's primary focus will be on two things: assessing and consolidating the team's product and tools ecosystem and supporting the optimization of CRM and other systems. Alongside this, they'll get hands-on exposure to CRM operations and cross-team systems work. This role suits someone who thinks analytically, is comfortable with ambiguity, and can turn structured research into clear, actionable outputs.

Key Duties

1. Product Stack Consolidation & Assessment

• Support Regional Journey Coordinator in conducting a full audit of the digital tools and platforms currently in use across the region to identify overlaps, redundancies, integration gaps, and usage levels across the tech stack.

• Develop a consolidation assessment and recommend a prioritised consolidation roadmap with clear rationale for each decision.

• Research alternative platforms or upgrades where current tools are falling short.

2. CRM & Systems Support

• Assist in auditing CRM configurations, such as list segmentation, contact hygiene, workflow logic, while documenting findings clearly.

• Support the setup and testing of CRM automations and workflow improvements under the guidance of the Regional Journey Coordinator.

3. Data Architecture Support

• Work alongside the Regional Journey Coordinator, Integrated Engagement Manager, and Database Manager on building Greenpeace Malaysia's supporter data architecture

• Bring business analysis thinking to data decisions: asking the right questions about what data is needed, why, and what downstream reporting or segmentation it needs to support.

• Identify data quality issues, gaps, and opportunities to improve how supporter data is captured, structured, and used across the ecosystem.

Qualifications and Additional Attributes:

Educational Knowledge

• Foundational understanding of CRM systems, web analytics,
• and digital platform management.
• Familiarity with tools like HubSpot, WordPress, Mixpanel, or Google Tag Manager is a strong advantage.
• Strong skills in written and spoken English.                                                

Business Analysis Skills

• Strong structured thinking: able to break down a problem, identify root causes, and build a logical path to resolution.
• Comfortable producing product assessments, consolidation frameworks, and system documentation that others can act on.
• Data-literate: can read analytics, interpret CRM metrics, and use data to support recommendations rather than just describe what happened.

Teamwork & Initiative

• Collaborative mindset with the ability to work across regional and country teams.
• Proactive and structured: comfortable managing tasks, flagging blockers early, and iterating on solutions.
• Commitment to Greenpeace's mission and a genuine interest in using digital systems for social impact.

Field of study: Degree holder in Information Systems, Business Analytics, Product Management, Communications, or related fields.

Place of work: Menara Sentral Vista, Brickfileds Kuala Lumpur

Schedule of Work: The Intern is expected to be contactable at all times during normal hours of work, specifically between 9.00am to 5.00pm, Mondays to Fridays.