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Objective:
As part of thenew design, Global HR Service Delivery will be supported bya regionalservice management layer (inAsia, and likely also in Europe).
The primaryobjective of the Regional Service Manager is toensurereliable and efficientHRIT servicesthat are continually improving, andthat enhancesemployee experiences, enables efficient HR processes and providesbest value to our HR clients.
KeyResponsibilities:
Will be responsible for managing the IT services for the respective region, delivered by global HR teams and/or regional teams (internally and externally)
Track, measure and improve key service metrics/KPIs:
oTickets within Application SLAs / KPIs
oUSAT / CSAT for the target customerpopulation.
oEfficiency of services, such as first time right,cycle times, and similar KPIs
Will be responsiblefor keycustomerpopulation comprising FC employees, HR Shared service Center (SSC) associates,Opco HR.
Will beco-own& manage the roadmap for localservices/applicationswith RFC productowners, which might also include small projects to convertto global standard services.
Will be expected to perform supplier management on behalf FCfor regional services/applications, as well as financial management.
Will bereporting to FC Global Servicemanager andworking closely withRFCproductowners (regionally and globally).
Focusespro-active approach tocontinually improving the services.
Mandatory Skill Requirements and Experience:
8 to 10 years of experience in servicedeliverymanagement. Ideally within HR processes areas with SAP Successfactors as platform.
Shall havegood practicalunderstanding of ITSM principles& ITIL framework.
Should beself-driven& shall exhibit leadership skills.
Shallhave strong communication skills to enableeffectivemanagement ofstakeholders/clientsin a complex/matrixed organization.
Proficient with MS office tools.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 243,000 dedicated employees serving clients across six continents.
Together, we discover ideas and connect the dots to build a better and a bold new future.
Job ID: 128553859
