We are looking for an experienced and dynamic Regional Manager - Southeast Asia for Airline Cargo Operations to lead and strengthen our airline cargo operations across the region.
Key Responsibilities:
- Manage end-to-end airline cargo operations across the assigned region, ensuring safe, compliant and efficient operations.
- Monitor operational performance across multiple stations and airline principals, ensuring consistent implementation of airline SOPs and service standards.
- Liaise and coordinate with Civil Aviation Authorities, Customs, Airport Authorities and other regulatory bodies to ensure full compliance with local regulations and IATA standards.
- Oversee operational performance, service quality, KPI achievement and regulatory adherence while proactively identifying operational risks and implementing corrective actions.
- Build and maintain strong relationships with airline partners, ground handling agents, cargo terminal operators and other key stakeholders.
- Drive operational excellence, resolve service issues proactively, conduct root cause analysis, and ensure seamless cargo movement across the region.
- Monitor operational trends, identify process improvement opportunities, implement best practices and support continuous improvement initiatives.
- Support business growth by collaborating closely with commercial teams, providing operational expertise for new business opportunities, airline implementations and customer solutions.
- Lead and mentor geographically dispersed operational teams, fostering collaboration, accountability and a customer-centric culture.
Ideal Candidate:
- Based in Kuala Lumpur, Malaysia.
- 8–12+ years of progressive experience in airline cargo operations, air freight, ground handling or GSA operations within the aviation industry.
- Demonstrated ability to lead and manage cross-functional teams across Southeast Asia while driving operational excellence.
- In-depth knowledge of IATA cargo processes, airline cargo handling procedures, operational processes, regulatory requirements and industry best practices.
- Strong understanding of Civil Aviation, Customs and Aviation Security regulations across Southeast Asia.
- Proven experience in collaborating with aviation authorities, airport operators, customs, ground handling agents and other regulatory stakeholders.
- Strong analytical skills with the ability to interpret operational data, identify trends, anticipate challenges and drive proactive solutions.
- Exposure to airline cargo sales, commercial operations and customer support will be considered a distinct advantage.
- Exceptional leadership, stakeholder management, negotiation and relationship-building skills.
- Excellent written and verbal communication skills, with the ability to engage effectively across diverse cultures and business environments.
If you're an experienced airline cargo professional ready to drive operational excellence across the region, we'd be delighted to hear from you.
