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To promote, monitor, review and enhance the operation, compliance & services position at Branches under purview in reference to internal and external guidelines and policies.
Job Responsibilities
To promote, monitor, review and enhance the operation, compliance & services position at Branches under purview in reference to internal and external guidelines and policies.
- Financial
- Prevent losses from regulatory or internal policy lapses.
- Process
- AML/CFT Compliance: Monitor, investigate, and advise on anti-money laundering and counter-terrorism financing.
- FEA Compliance: Ensure adherence to Foreign Exchange Administration rules.
- Regulatory Compliance: Oversee compliance with PDPA, FATCA, CRS, etc.
- Operational Policies: Ensure branches follow SOPs and internal policies.
- Branch Visits & Audits: Conduct reviews, prepare reports, and respond to audit queries.
- Approvals: Authorize branch requests within delegated limits.
- Internal Customer
- Support audit compliance and reporting to management.
- People
- Train and coach branch staff on compliance and operations.
- Manage branch operational manpower.
- Branch Service
- Handle customer complaints, monitor service times, and ensure timely resolution.
Job Requirements
- A Bachelor's degree in Business Management or in any closely related field.
- 5-10 years industry relevant experience.
- Good communication skills.
- Strong leadership and people management skills.
- Excellent problem-solving, decision-making and analytical skills.
