Regional Operations Director

Who We Are:

MIMS MedComms is the largest healthcare communications agency across Asia and the Middle East, dedicated to delivering innovative and impactful scientific content. Our dedicated teams across 13 markets collaborate with stakeholders across the healthcare sector, delivering services and solutions that empower healthcare communities and improve patient outcomes. As we continue to build our business, we are looking for a seasoned operations leader to drive our business to new heights.

Who We Are Looking For:

Through exceptional operational leadership, the Regional Operations Director is critical to the future of our Medical Communications (MedComms) business unit. You will lead continuous improvement initiatives to ensure the organisation operates as efficiently and effectively as possible to deliver business growth objectives. With deep experience across multi-country operations, project/resource management tools, and AI-enabled automation, you will standardise and scale processes, drive cost optimisation, and build delivery hubs to support high-quality client delivery.

What Impact You Will Make:

• Develop and execute an operations strategy that supports growth, margin improvement, and client satisfaction across the region.
• Foster a growth culture of continuous improvement and innovation.
• Optimise utilisation, throughput, and cycle times via demand forecasting, resource planning, and capacity management.
• Establish and monitor operational and financial KPIs, analyse performance data and provide actionable insights and recommendations to ensure targets are met and drive ongoing improvement.
• Build, launch, and manage delivery hubs that provide scalable medical communications resourcing for global deliverables, including governance, SLAs, and workforce planning.
• Govern enterprise project management and resource planning tools; drive automation and AI-enabled workflows to improve productivity, reduce manual effort and error.
• Ensure employee knowledge, expertise, and effectiveness across new and existing operating platforms and workflows through training, enablement, and SOPs.
• Implement best practices and rigorous quality control processes; uphold compliance with industry standards and internal policies.
• In coordination with MedComms leaders plan and implement change initiatives required to achieve business objectives. Keep employees engaged during and after changes, establishing accountability and facilitating feedback and ongoing improvement.

What Skills and Experience You Will Bring:

• Minimum of 10 years of experience in a fast-paced, multi-country, client-driven environment, e.g. agency, consultancy or other service provider, with at least 5 years in an operations leadership role.
• Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a diverse team, establishing high-performance culture.
• Strong strategic thinking and problem-solving abilities.
• Ability to drive change and implement process improvements effectively.
• Excellent English written and verbal communication skills, additional regional languages an advantage.

Why Join Us

Impact: Shape the operational heart of an organisation delivering meaningful projects that influence healthcare and improve patient outcomes. Your leadership will directly contribute to organisational growth and success.

Career Growth: Opportunities for professional development and career advancement across the organisation.

Collaborative Culture: Work with a diverse and dynamic team committed to excellence in medical communications.

Reward: Competitive salary and other benefits including a personal performance-related bonus.

If you are a leader with a passion for operations and a track record of driving excellence, we invite you to apply for this exciting opportunity to shape the future of our operations team.