- Be part of a pioneer team setting up a regional shared services operation.
- Lead knowledge transfer and process migration initiatives.
About Our Client
Our client is a global market leader with a strong international presence and a commitment to operational excellence. As part of its shared services expansion, the organisation is investing in building high-performing teams that will support regional business operations and drive continuous improvement.
Job Description
- Lead and develop an Order Management team supporting multipleAPAC markets.
- Oversee end-to-end order processing and customer service operations.
- Support knowledge transfer and transition activities into the shared services environment.
- Monitor team performance against service levels and operational targets.
- Drive process standardisation, automation, and continuous improvement initiatives.
- Partner closely with regional stakeholders to ensure a seamless customer experience.
The Successful Applicant
- 7+ years of experience in Order Management, Customer Service, or Order-to-Cash operations.
- Prior team leadership experience within a Shared Services, GBS, or multinational environment.
- Experience in shared services setup, process migration, or knowledge transfer projects is highly advantageous.
- Hands-on SAP experience is mandatory.
- Strong stakeholder management and problem-solving skills.
What's on Offer
- Opportunity to build and shape a new regional shared services function.
- Regional APAC exposure within a global organisation.
- Leadership role with people management responsibility.
- Involvement in transformation and process improvement initiatives.
- Hybrid working arrangement
Ready to take the lead in building a regional Order Management function Apply today and be part of an exciting shared services growth journey.
Contact
Quote job ref: JN-072026-7074826
