Actively track and trace shipments and update customers accordingly
Collaborate with Freight team members to innovate around constraints & solutions
Work with the Ninja Freight team to ensure customer expectations are well-managed
Coordinate Ninja Freight's air freight shipment handling (air freight operation and coordination,shipment documents) with sales support and customers
Support the Regional Manager in sourcing suitable air freight and clearance vendors
Support the Regional Manager with onboarding and implementation for all vendors
Responsible for providing operational requirements and input before/during vendor onboarding.
Responsible for monitoring vendor ops performances and key practices
Remain updated on the assigned region's shipping and customs regulations
Responsible for producing the WI and SOPs to ensure operations scalability and consistency, and equip the team with the right skill set and knowledge to validate vendor invoices.
L2 escalations - liaison with management (internal and external)
Job Requirements
Diploma or Degree in Supply Chain/Logistics preferred.
Minimum 2 years of relevant experience in freight forwarding operations or knowledge of Airfreight, Export, and Import Clearance.
Basic knowledge on cargo commodity as per IATA rules and regulations
Ability to analyze numerical and cost data effectively.
Strong multitasking skills and ability to meet deadlines across multiple projects.
Strong process mindset with freight forwarding and e-commerce knowledge.
Proven problem-solving skills, creativity, teamwork, and innovation.
