Relationship Manager

Company Description Alliance Bank Malaysia Berhad is a dynamic, integrated banking group that provides end-to-end financial solutions across consumer banking, business banking, Islamic banking, and stockbroking. Through its principal subsidiaries, Alliance Bank Malaysia Berhad and Alliance Islamic Bank Berhad, the group serves a broad customer base nationwide. Customers have convenient access via retail branches, Privilege Banking Centres, Islamic Banking Centres, Business Centres, direct marketing offices, as well as mobile and Internet banking channels. Alliance Bank and Alliance Islamic Bank are members of PIDM, offering protection on eligible deposits. The bank emphasizes accessible, customer-focused financial services and welcomes enquiries through its branches and digital channels.

Role Description This full-time, on-site Relationship Manager role is based in Kajang. The Relationship Manager is responsible for managing and growing a portfolio of customers by understanding their financial needs and offering suitable banking and Islamic banking solutions. Daily activities include prospecting new clients, conducting needs-based financial reviews, preparing proposals, and coordinating with internal teams to deliver seamless service. The role involves monitoring account performance, managing credit applications within established guidelines, and ensuring compliance with regulatory and internal policies. The Relationship Manager also maintains strong, long-term relationships through regular engagement, problem resolution, and proactive outreach to enhance customer satisfaction and loyalty.

Qualifications

• Customer relationship management and client servicing skills, with the ability to build trust and maintain long-term partnerships.
• Sales and business development capabilities, including prospecting, cross-selling, and achieving portfolio growth targets.
• Sound understanding of retail and business banking products, basic credit evaluation, and risk awareness for lending solutions.
• Strong communication, presentation, and interpersonal skills to engage diverse customers and internal stakeholders.
• Organizational and time management skills to handle multiple accounts, follow up on documentation, and meet deadlines.
• Comfort working with banking systems, digital channels, and Microsoft Office applications.
• Bachelor's degree in Finance, Business, Economics, or a related field; relevant banking or sales experience is an advantage.
• Commitment to ethical conduct, regulatory compliance, and customer-centric service, with the ability to work independently and as part of a team.