Job Purpose
Responsible to achieve fee income on wealth & investment targets.
Key Responsibility
- Achieving individual and branch sales targets consistently, with a focus on Affluent growth, Wealth Management Products penetration growth, and Asset Under Management (AUM) growth.
- Collaborating with the branch manager in analyzing the financial and economic market to develop a sales plan and strategy.
- Working closely with the branch manager to schedule daily, weekly, and monthly sales activities according to the sales plan and strategy.
- Continuously analyzing and reviewing customers portfolios to identify opportunities for offering customer solutions through a range of Wealth Management products.
- Ensuring that customer information is kept up-to-date and accurate in the Bank's system at all times.
- Providing customer and market feedback consistently and engaging in performance reviews with the branch manager frequently for improvement purposes.
- Efficiently executing action plans to expand new relationships, retain, and enhance existing bank Affluent portfolios.
- Conducting interviews to comprehend the diverse life stages of Affluent customers and their evolving financial circumstances to determine their financial needs.
- Establishing rapport and understanding Affluent customer needs through the completion of FRESH-T for conducting financial needs analysis and proposing suitable solutions.
- Regularly reviewing Affluent portfolios to identify additional sales opportunities.
- Keeping Affluent customers informed about emerging financial and economic issues, as well as new bank products and services, to meet their needs.
- Avoiding offensive sales practices.
- Observing all laws and regulations governing the bank's business and profession.
- Ensuring that the recommended product aligns with the customer's needs and resources.
- Treating all customer data and information as highly confidential.
- Resolving all customer complaints and feedback within the agreed upon turnaround time.
- Ensure strict compliance with the Bank's standard policies and procedures, internal controls, compliance regulations, and AMLA/CFT.
- Promote awareness of compliance requirements and implement ARBM Compliance Policy.
