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- ACCOUNT PROFITABILITY
- Maximise earnings potential and revenue of relationship.
- Review and monitor performance of accounts.
- SERVICE MANAGEMENT
- Ensure promptness and quality of credit processing.
- Monitor overdue accounts and undertake prompt measures to prevent NPLs.
- Provide customer level information to relevant parties within the Bank.
- Facilitate the drawdown of facilities.
- CLIENT RELATIONSHIP MANAGEMENT
- Supports, identifies, solicits and establishes a high value client base.
- Accountable for customer relationship and customer interface.
- OPERATIONS MANAGEMENT
- Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of
each account.
- Coordinates and / or liaise with branches / head office departments to maximize process
efficiency and customer satisfaction.
- ADDITIONAL RESPONSIBILITIES
- Act as Backup Compliance Coordinator and assume responsibilities as required under
BNM's document policy and Bank's Anti Money Laundering Guidelines/Manual for the
Business Centre (BC).
- Act as the Backup Operational Risk Coordinator for implementation of Operational Risk
Management and Methodologies for the BC.
- Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the BC.
- Champions Operational Risk Management (ORM) activities in the Business Unit.
- Liaise with Group Operational Risk Management (GORM) on ORM activities.
- Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
- Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
- Undertake additional responsibilities assigned by immediate superior as and when required.
