The Relationship Manager is responsible for managing relationship with Third Party Service Providers and driving the service providers to market the bank/s mortgage products.
Relationship Manager Third-Party Service Provider is responsible for overseeing, managing, developing and maintaining strong relationships with external business partners (Service Provider). This role ensures service quality, compliance with contractual obligation, risk management and process efficiency while fostering strategic partnerships that support organisation goal.
Key Responsibilities:
Third Party Relationship Management
- Serve as the primary point of contact for Third Party Service Providers.
- Build and maintain strong, professional relationship to support collaborative, long term partnership.
- Source for the potential Third Party Service Providers who is interested to work with the bank.
Performance Monitoring / Management:
- Track and monitor submission, approval, acceptance, Letter Instruction issuance status, loan execution and disbursement status for each of the mortgage application submit by Third Party Service Providers and provide consistent status updates to Service Providers.
- Provide guidance and advice to agents for each of the application required further clarification from the bank.
- Conduct regular performance reviews and escalate issues when necessary.
Conduct Training
- Conduct regular training to Service Providers agents for them to familiar with the bank policy and guidelines.
- Conduct briefing to Service Providers for any changes / new implementation / campaign launch by the Consumer Secured Lending.
Issue Resolution:
- Act as an escalation point if any concern from the Service Providers / Agents, ensuring timely and effective resolution.
Others:
- Work closely with centralized processing team to ensure adhere to the service standard and turnaround time.
- Provide feedback from Service Provider / Agents to management (if any).
Job Requirement:
- Bachelor's Degree or Diploma in Business Administration, Finance, Banking, Marketing or a related field.
- Minimum 2-3 years experience in mortgage sales, business development, relationship management, or banking / financial services.
- Experience in managing third party service provider / business partners is an added advantage.
- Strong communication, negotiation and interpersonal skills.
- Results-oriented with a strong sales and customer service mindset.
- Good analytical wand problem solving skills.
- Knowledge of mortgage products and credit assessment processes is preferred.
