Core job responsibilities :
- This position within the Abbott Diagnostics Remote Services and Support team provides internship-level support to ensure accurate and timely assistance to customers across supported markets. The Remote Support Intern will work under close supervision and guidance, gaining hands-on exposure to remote support operations, customer engagement, and case management processes.
- Support the remote support team during customer interactions (phone, chat, and email) through shadowing and assisted handling.
- Assist with collecting customer information, documenting cases accurately, and updating records in the appropriate systems.
- Learn to identify and assess basic hardware, software, and reagent-related issues, escalating as required.
- Support follow-up activities on open cases and assist with coordination across off-hours teams and local country teams.
- Assist with instrument monitoring via dashboard visualization platforms and escalate observations under guidance.
- Participate in proactive analysis and improvement initiatives as part of learning and development.
- Adhere to established procedures, quality systems, and compliance requirements at all times.
Core Job Responsibilities
- Support implementation and maintenance of quality system requirements as instructed.
- Assist senior team members in customer phone support activities and instrument monitoring (training and guidance provided).
- Collaborate with cross-functional teams during learning activities and assigned tasks.
- Uphold professionalism and customer-focused behaviors during all interactions.
Key Performance Metrics
- Accuracy and completeness of case documentation
- Responsiveness and professionalism in customer interactions
- Adherence to procedures, training completion, and learning progress
Education and experience : (indicate minimum and why it is required) :
- Undergraduate students or recent graduates pursuing or having completed studies in Biomedical Engineering, Clinical Laboratory Science, Biology, Biochemistry, Life Sciences or related disciplines.
- The ideal candidate demonstrates strong communication skills, a willingness to learn, and the ability to work collaboratively in a team-oriented environment.
- Proficiency in English is required as training, documentation, and ticketing systems are conducted in English.
