RESERVATION & TICKETING OFFICER

Abadi Aviation Services Sdn Bhd

Kuala Lumpur

1-10 Years

MYR 2,500 - 3,500 per month

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Job Description

Deliver highest standard of customer service via phone.
Handle the customers enquires regarding the airline products and services professionally.
Ensure diligent follow up and full fill promises made to customers and agents.
Establish and maintain good relationships with customers and agents.
Issue tickets to customers ensuring that all necessary airline rules and regulation are incorporated and that the customer request is met to provide them with excellent service.
Support Travel Agents by assisting them with their general enquiry and booking.
Issue exchange order/invoices for ticketing process
Quoting airfares and ticketing related tour fares to clients
Complete day to day and periodical ticketing sales return
Coordinating sales collection and reconciliation
Ensure that all necessary ticket related documents are filed, flight schedules are updated, and brochure, sales and promotional materials are displayed and distributed to supporting agents.
Checking/administering airfare contracts held with airlines and issuing tickets according to the rules and conditions of the fares.
Report any irregularities that occur in the workplace to the Management.
Able to handle customer complaints and enquires with tactfulness.
Prepare and compile all reports and statistic on sales on timely manner.
Follow up and feedback on sales call to agents with proactive solution.
Attend to any other duties that may be assigned from time to time

Spotlight

Maternity leaves, Paternity leaves, Annual leaves, Performance bonus, Mobile bill reimbursements, Health & insurance, Health insurance, Life insurance

Education

Diploma

More Info

Job Type:

Permanent Job

Industry:

Airlines

Role:

Reservation and Ticketing

Function:

Travel/Airlines

Employment Type:

Full time

Open to candidates from:

Malaysian

About Company

Abadi Aviation Services Sdn Bhd

Airlines from different continents around the world, represent different cultures, traditions and expectations. At Abadi Aviations Services (AAS), we believe by understanding this simple but important fact, we have managed to enhance our â€œpartner airlinesâ€� reputation in the marketplace. Similarly, Malaysia is a multi-racial society and not being able to appreciate the different local flavours would be a mistake. Therefore at AAS, we provide our customers with global excellence in services with local expertise.

Job ID: 118867417