Your Day To Day
Financial returns
- Monitor the daily operations of reservations team.
- Manage rooms inventory including allocation and reservations to areas of maximum yield and blackout dates.
- Work with Marcom team to develop and conduct rooms-based marketing activities.
- Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.
- Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.
- Monitor Front Office tracking of guest history data.
- Manage free-sale inventory & promptly send out close-out dates.
- Works with superior in the preparation and management of the Department's budget.
- Participate in preparation of strategic plans for hotel.
- Load and maintain rates in IHG reservation system.
- Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.
- Manage Hotel, third party and GDS close out/opening-up dates, if applicable.
- Complete end of month report.
- Ensure all groups are contracted.
- Conduct market research and analysis
- Monitor and evaluate economic, political and social issues/changes.
- Report on competitor activity.
- Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes.
- Understanding and ensuring the team is motivated and equipped with the hardware and trainings needed to perform their tasks.
- Works with superior on manpower planning and management needs.
- Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
- Ensure accuracy of guest history and client profiles in database.
- Ensure accuracy on market segment codes.
- Perform other duties as assigned..
What We Need From You
- Bachelor's degree / higher education qualification / equivalent
- Minimum of 3 years related experience of two years reservations/front office experience including management experience
- Strong knowledge of local businesses and business trends required.
- Must speak local language(s).
- Other languages preferred.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
