Employment Type: Contract
Work Arrangement: On-site
Job Summary
Responsible for providing application programming and technical support services, including application maintenance, source-code updates, system improvements, troubleshooting, testing, documentation and user support.
Key Responsibilities
- Perform application maintenance, technical support and programming enhancements.
- Carry out preventive maintenance (PM) to improve system stability, security, performance and maintainability.
- Perform corrective maintenance (CM) to resolve errors, bugs, defects, functional failures and operational issues.
- Perform perfective maintenance to improve application efficiency, usability, performance and user experience.
- Perform adaptive maintenance to ensure application compatibility with changes in technology environment, platforms, operating systems, third-party software and ICT security requirements.
- Conduct user acceptance testing (UAT) together with the relevant stakeholders after maintenance activities.
- Prepare documentation for application maintenance activities.
- Ensure applications integrating with AWS Transcribe operate properly.
- Ensure applications using OpenAI operate properly.
- Provide user training and system demonstrations.
- Monitor unresolved issues and report progress on maintenance and critical issue resolution.
- Attend relevant meetings and obtain agreement for matters requiring further action.
- Provide technical support in accordance with the applicable Service Level Agreement (SLA).
Requirements
- Malaysian citizen.
- Minimum Diploma in Software Engineering, Computer Science or other relevant application development-related fields.
- Minimum 5 years of relevant programming experience, excluding internship.
- Experience in Object-Oriented Programming (OOP) and programming languages such
- as: PHP, Python, Java, JavaScript
- Minimum 3 years of experience with Content Management Systems (CMS) such as: Drupal, WordPress, Joomla, Liferay, KOHA, Statamic
- Minimum 3 years of experience with databases, particularly: MySQL, PostgreSQL, MariaDB, MSSQL
- Minimum 3 years of experience with mobile application frameworks, particularly: Ionic, Flutter
Preferred Skills
- Preference will be given to candidates who have:
- At least one professional certification in Open-Source programming, such as PHP or Python.
- Strong knowledge of: Laravel, Yii, Flutter, Git
- Familiarity with: Linux, Windows Server, Kubernetes, Rancher, MinIO, Docker, Docker Swarm, Kong, Grafana, GlitchTip, Keycloak
