Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an
Outlet Manager / Assistant Manager, you're not just elevating the dining experience – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Assist in the operations, to ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
- Always be present in operations during the golden time.
- Assist in the preparation of the department Sales and Marketing plans
- Ensure that the outlet operational budget is in line and cost are strictly controlled maximizing profitability
- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
- Ensure guest needs and guest expectations are met by providing an efficient and professional service
- Liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
- Ensure guest needs and guest expectations are met by providing an efficient and professional service
- Liaise with Housekeeping to ensure a consistently high standard of cleanliness, repair and maintenance and to provide a smooth flow of linen supplies, flowers and uniforms
- Liaise with the beverage department to ensure the efficient supply of beverages
- Liaise with Stewarding to ensure a high standard of cleanliness, maintenance and adequate provisions of operation equipment
- Prepare all operations report on a weekly and monthly basis
- Carry out any other responsibilities as requested as directed by Assistant Director of F&B or Director of F&B
- Liaise with the Learning & Development Department on departmental training needs
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
- Diploma or degree in Hospitality, Hotel Management, Restaurant Management, or a related field is an advantage.
- At least 2–3 years of relevant experience in a food and beverage, restaurant, hospitality, or similar service-oriented role.
- Sound knowledge of food and beverage operations, including wine service and pairing, inventory and cost management, workforce scheduling, menu planning, merchandising, and basic financial administration.
- Demonstrated ability to manage multiple priorities effectively while maintaining service quality and operational standards.
- Strong communication, interpersonal, and organizational skills.
- Ability to understand and respond to guest requests in a professional, attentive, and service-oriented manner.
- High attention to detail and a thorough understanding of hospitality service standards and food and beverage operations.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
