Restaurant General Manager

Company Description

Continuum Hospitality Group is a forward-thinking company redefining dining, entertainment, and lifestyle experiences. By blending culture, creativity, and excellence, we develop and operate distinctive food and beverage concepts that resonate with modern audiences. Our innovative approach combines staying relevant to current trends while proactively anticipating future market needs. At Continuum, we create dynamic spaces that grow alongside the communities we serve, ensuring our vision remains aligned with both purpose and progress.

Salary Range: RM 8000 – RM 10000

Location: Bukit Damansara, Kuala Lumpur

Role Description

This is a full-time, on-site role for a Restaurant General Manager based in WP. Kuala Lumpur. The Restaurant General Manager will oversee the daily operations of the restaurant, ensuring a seamless dining experience and high customer satisfaction. Key responsibilities include managing financial performance, monitoring budgets, ensuring operational efficiency, leading and training the team, maintaining high standards in customer service, and driving the overall success of the business.

Key Responsibilities

Operations Management

· Oversee daily restaurant operations (front of house & back of house)

· Ensure all SOPs are consistently followed by staff

· Maintain high standards of food quality, service, and cleanliness

· Resolve operational issues efficiently and effectively

Sales & Business Performance

· Full responsibility for revenue growth and profitability (P&L ownership)

· Develop and execute strategies to increase daily and monthly sales

· Monitor key KPIs such as average spend, table turnover, and repeat customers

· Analyse sales reports and implement improvement plans

Team Management

· Lead, train, and develop restaurant team members

· Prepare staff scheduling (roster planning)

· Manage staff performance, discipline, and engagement

· Involved in recruitment and onboarding of new employees

Customer Experience

· Ensure exceptional guest experience at all times

· Handle customer complaints and feedback professionally

· Improve customer satisfaction and online review ratings

· Build strong relationships with regular customers

Cost Control & Inventory

· Control food cost, beverage cost, and overall operational expenses

· Monitor inventory, wastage, and purchasing activities

· Work closely with the kitchen team to manage cost efficiency

Compliance & Reporting

· Ensure compliance with hygiene, safety, and operational standards

· Prepare regular operational and performance reports for management

· Conduct internal audits to maintain operational consistency

Job Requirements

· Minimum 5–8 years of experience in the F&B industry

· At least 2–3 years in a Manager or Senior Manager role

· Strong leadership and people management skills

· Solid understanding of P&L, cost control, and business operations

· Ability to work in a fast-paced environment

· Fluent in English and Bahasa Malaysia

Skills

• Leadership
• Operations Management
• Financial Analysis
• Customer Service
• Problem Solving
• Decision Making
• Business Acumen
• Operational Excellence
• Team Management