Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
About This Role
As a Branch Manager, in Retail Operations, your role will be to drive store performance through accurate sales forecasting, team engagement, market analysis, regulatory compliance, and continuous profit optimization.
Roles & Responsibilities
- 1. Overall responsibility of obtaining profitable results through the team by developing sales team in stores under his/her supervision.
- Assist and guide the Regional Manager and District Manager in preparing the annual sales budget and monitoring the performance of the stores in meeting the budget. To investigate budget deviations and provide monthly stores sales performance summary report to be review with Regional Manager and District Manager.
- Responsible for driving result of the stores under his/her supervision by training and developing staff/promoters through motivation, counseling, skill development and product knowledge development.
- Work in close association with the Store Managers, BICs, tellers and promoters to achieve the overall sales forecast.
- Conduct promotional events and activities at the targeted outdoor locations towards the migrant workers such as road show, distribute leaflet, posters, newsletters and banner at migrant premises, night marketing at migrant's hostel or festival program.
- Participate in any promotional activities and road shows at stores, working with Marketing Manager and respective corridor champion.
- Identifying and proposing locations of business opportunities or expansion of market share for Ria branding and advertising in all regions under his/her supervision to the Regional Manager and District Manager.
- Conduct stores visits, both schedule and unscheduled. Scheduled visit to each store must be done at least twice every month. Unscheduled visit can be done randomly or as and when needed. Areas where compulsory checks are to be conducted on each visit: Operations checklist, Security checklist, Petty cash, foreign currencies, General expenses, Capital expenditures, Cash holdings, Business volume, and Complaints received and resolved, Staffing matters.
- Submit comprehensive report and present on each store's visits to the Regional Manager and District Manager.
- Escalate issues relating to crisis or impending crisis that may lead to declaration of disaster, which necessitate the invocation of Business Continuity Plan.
- In addition, in the day-to-day job, the Area Manager will have to:
- Guarantee service to the store's customers on day-to-day basis and act with the aim to growing the volume of transaction by being a visible presence in the marketplace in his/her supervision.
- Be responsible to respond to requested information from Head office and stores in a timely manner.
- Report to the Regional Manager and District Manager on regular and timely basis to ensure that he/she is fully and correctly briefed in all aspects of your work.
- Provide a daily, weekly, monthly, and yearly report plan and how it compares against agreed targets.
- Assist in the recruitment of staff, establish work schedules for staff being put in place, and evaluate staff performance at the end of a given period.
Position Requirements
- Minimum diploma/degree in Business, Finance, Retail or a related field.
- Proven experience in retail, sales, or store management.
- Strong leadership, analytical, and problem-solving skills.
- Knowledge of financial transactions, AMLA regulations, and compliance procedures.
- Ability to drive sales performance and customer engagement.
- Proficiency in Microsoft Office and store management systems.
Perks & Benefits
- Statutory Contributions – EPF, SOCSO, EIS
- Annual Medical and Dental allowances
- General Hospitalization and Surgical Insurance
- Employee Stock Purchase Plan (ESPP)
- Paid Vacation / Sick Leave
- Growth Opportunities
- Corporate gatherings, team bonding events, and much more!
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at:
http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
