Stryv (pronounced Strive) is one of the fastest-growing consumer brands in Southeast Asia. We've received multiple platform awards from major retailers such as Shopee, Watsons, Guardian, and 7-Eleven. Founded by former Grab executives who helped build Grab Financial Group, Stryv is committed to making personal care accessible and aspirational.
Our Vision
We aim to become the Uniqlo of Personal Care—offering well-designed, high-quality personal care electronics like hairdryers, shavers, and electric toothbrushes. Our products are built in tier-1 global factories that manufacture for some of the world's biggest brands. By selling directly to consumers at accessible prices, we ensure that personal care is inclusive across all income levels.
Backed by Leading Investors
We're proud to be backed by billion-dollar venture capital funds including East Ventures and GSR. Our supporters also include founders and leaders from some of the region's most iconic brands: Razer, Carousell, ShopBack, Carro, PRISM+, Grab, Atome, and many more.
The Retail Operations Manager is responsible for ensuring the smooth day-to-day operations of all retail stores while driving operational excellence, customer satisfaction, and sales performance. Working closely with the Head of Retail, this role executes retail strategies, maintains operational standards, coaches store teams, and ensures stores operate efficiently and consistently.
The ideal candidate is a hands-on retail leader with strong operational, people management, and problem-solving skills who thrives in a fast-paced, multi-store environment.
Key Responsibilities
1. Retail Operations Management
- Oversee the daily operations of assigned retail stores to ensure operational excellence.
- Ensure stores comply with all company SOPs, policies, and operational standards.
- Conduct regular store visits and operational audits to identify improvement opportunities.
- Monitor store performance and implement action plans to improve operational efficiency.
- Ensure timely store opening and closing procedures are consistently followed.
- Build and maintain strong relationships with landlords and mall management teams, while supporting new store openings, relocations, renovations, leasing matters and other store development requirements
2. Store Performance & Sales Execution
- Work closely with Store Managers to achieve sales, profitability, and KPI targets.
- Monitor daily sales performance and identify opportunities to improve conversion and average transaction value.
- Ensure promotional campaigns, pricing updates, and product launches are executed accurately and on time.
- Analyse store performance reports and recommend improvement initiatives.
3. Inventory & Stock Management
- Monitor stock availability across stores to minimise stock shortages and excess inventory.
- Coordinate weekly replenishment with the inventory and warehouse teams.
- Ensure monthly stock takes are completed accurately and investigate inventory variances.
- Drive inventory accuracy and minimise stock loss through effective controls.
4. People Management
- Supervise and support Store Managers and retail teams.
- Conduct regular coaching and performance reviews.
- Identify training needs and work with the Head of Retail Operations to develop staff capabilities.
- Support recruitment, onboarding, and retention of retail employees.
- Assist in manpower planning and deployment to ensure adequate staffing across stores.
5. Customer Experience
- Ensure stores consistently deliver exceptional customer service.
- Monitor customer feedback and resolve escalated customer complaints promptly.
- Promote a customer-first culture across all retail locations.
- Drive initiatives that improve customer satisfaction and loyalty.
6. Compliance & Reporting
- Ensure stores comply with company policies, operational procedures, and regulatory requirements.
- Monitor cash handling procedures and coordinate with Finance to ensure accurate daily sales reconciliation.
- Prepare operational reports, store performance analysis, and improvement recommendations for the Head of Retail Operations.
- Follow up on audit findings and ensure corrective actions are completed.
Qualifications
- Bachelor's Degree in Business Administration, Retail Management, Marketing, or a related field.
- Minimum 3-5 years experience in retail operations, with at least 2 years managing multiple retail outlets.
- Experience in consumer electronics, FMCG, lifestyle, telecommunications, or specialty retail is highly preferred.
- Proven experience managing store managers and retail teams.
- Experience supporting retail expansion and new store openings is an advantage.
- Excellent retail operations and multi-store management experience.
- Strong analytical and problem-solving abilities.
- Good understanding of inventory management and retail KPIs.
- Ability to work under pressure in a fast-paced retail environment.
- Proficient in Microsoft Excel and retail POS systems.
- Willingness to travel frequently between retail stores.
