RETAIL OPERATIONS MANAGER

1. Leadership & Team Management

• Strong ability to lead, motivate, and manage retail teams
• Staff training, performance management, and conflict resolution
• Workforce planning and scheduling

2. Sales & Business Development

• Proven ability to drive sales and achieve revenue targets
• Strong understanding of retail KPIs and performance metrics
• Upselling, cross-selling, and promotional planning

3. Operations Management

• Expertise in daily store operations and process improvement
• Ability to manage multiple outlets efficiently
• Strong organizational and multitasking skills

4. Customer Service Excellence

• Excellent customer handling and problem-solving skills
• Ability to resolve complaints professionally
• Focus on customer satisfaction and retention

5. Inventory & Supply Chain Management

• Stock control, inventory planning, and demand forecasting
• Minimizing shrinkage, wastage, and stock discrepancies
• Vendor and supplier coordination

6. Financial Management

• Budgeting, cost control, and profit maximization
• Sales analysis and financial reporting
• Understanding of P&L (Profit & Loss)

7. Communication Skills

• Strong verbal and written communication
• Ability to interact with staff, customers, and management
• Negotiation and interpersonal skills

8. Analytical & Problem-Solving Skills

• Ability to analyze sales data and market trends
• Quick decision-making and issue resolution
• Strategic thinking

9. Visual Merchandising

• Knowledge of product display and store layout optimization
• Ability to enhance customer experience through presentation

10. Compliance & Regulatory Knowledge

• Understanding of workplace safety and retail regulations
• Knowledge of Singapore MOM guidelines (for EP roles)
• Ensuring company policy compliance

11. IT & System Skills

• POS (Point of Sale) systems
• Inventory management software
• Microsoft Excel, reporting tools