Company Description
Ninja Van Malaysia, established in 2015, is a tech-enabled express logistics company providing efficient and hassle-free delivery services for shippers and shoppers nationwide. Offering 100% coverage across the country, Ninja Van Malaysia is dedicated to supporting businesses in achieving their goals. As one of Malaysia's fastest-growing tech logistics companies, Ninja Van delivers reliable supply chain solutions for businesses of all sizes. Learn more at https://www.ninjavan.co/en-my.
Role Description
This is a full-time on-site role located in Subang Jaya, Malaysia, for the position of Executive, Retail (Sales). The role involves managing customer interactions, promoting retail sales, building strong customer relationships, and consistently achieving sales targets. Responsibilities include assisting with inquiries, providing excellent customer service, identifying new business opportunities, and ensuring an optimal customer experience through effective communication and support.
Job Responsibilities
- Proactively scout, identify, and approach potential shippers and SMEs within the retail area.
- Conduct direct selling through walk-ins, cold outreach, field canvassing, and business visits.
- Build a strong sales pipeline through aggressive prospecting and continuous follow-ups.
- Pitch Ninja Van services confidently and tailor solutions to customer needs.
- Work closely with Area Manager to push regional sales initiatives and maximize conversion.
- Achieve individual sales targets for revenue, parcel volume, and shipper acquisition.
- Maintain daily tracking of leads, visits, and sales performance.
- Execute sales campaigns, promotions, and product pushes as assigned.
- Upsell and cross-sell to maximize revenue from new and existing customers.
- Take ownership of results continuously seek ways to grow accounts and expand share.
- Provide onboarding guidance to new shippers (dashboard, product selection, billing basics).
- Ensure customers understand core NV services and value propositions clearly.
- Maintain positive relationships to encourage repeat shipments and increased usage.
- Gather customer insights and escalate sales-related feedback.
- Maintain accurate and timely documentation of all sales activities.
- Ensure data accuracy in lead logs, pipeline updates, and customer information.
- Submit daily/weekly updates to Area Manager.
Job Requirements
- Minimum Diploma in Business, Marketing, Sales, or a related field.
- Minimum 13 years of experience in direct sales, field sales, or business development (experience in logistics, FMCG, or retail sales is preferred).
- Fluent in English and Bahasa Malaysia (Mandarin is an added advantage).
- Proven track record in hunting, cold acquisition, and consistently achieving sales targets.
- Strong hunter mindset sales-driven, hungry for results, and persistent.
- Comfortable approaching new customers and initiating conversations.
- High confidence in pitching, negotiation, and closing deals.
- Resilient, self-motivated, and able to handle rejection positively.
- Strong interpersonal and communication skills.
- Knowledge of CRM systems (e.g. Salesforce) is an added advantage.
