Retention Officer

Role Purpose

To make sure donors stay with us, feel appreciated, and continue supporting our programs regularly.

Main Responsibilities

Keep good relationships with existing donors.

Call, email, or message donors to thank them and update them on impact.

Follow up with donors whose monthly contributions stop or decline.

Prepare simple reports on donor retention and cancellations.

Work with the fundraising and marketing team to create donor appreciation campaigns.

Help solve donor issues with payments or queries.

Skills Needed

Friendly and good communication skills.

Basic computer and data entry skills (Excel/CRM).

Able to handle donor concerns politely.

Organized and can follow up consistently.