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Job Description :
- Build reliable, trusty, and long-term relations with assigned customers
- Negotiate & motivate customers to carry out their loan's obligations
- Provide an up to date information to customers about their current debt and channels of repayment
- Follow up with customers who did not fulfill their promises to pay
- Establish repayment schedules based on customer's financial situations
- Fulfil the KPI's established by Collection managers
- Provide high-quality customer service for delinquent clients based on best practices
Skills and knowledge :
- Problem-solving and argumentation ability
- Excellent communication skills
- Negotiation skills to persuade customers to repay the debt
- Proven experience as a Collection Specialist or similar role
- Customer-oriented and has good customer service skills
- Able to work under stress
- Good interpersonal skills
- Honest, pro-active, customer-oriented and detail-focused
- Meticulous and timeliness in meeting deadlines
- Team player
Perfect placements. Speedy staffing. Tenacious testing. Who’s Adecco, we hear you ask Only the top provider of first-class HR solutions. Our consultants work with some of the best, and most exciting, companies all over the world. We equip our clients with priceless industry insight and put everything we’ve got into training and mentoring our candidates.
We’re here to match talented people with the job opportunities and employers they’re looking for. On any given day we connect over 700,000 people with fulfilling opportunities that make the most of their skills now and enable them to develop new expertise for the future.
Job ID: 143511751
