Risk & Fraud Team Leader

Main Responsibilities:

• Lead and manage the Risk & Fraud team to ensure smooth and efficient daily operations.
• Monitor, review, and investigate suspicious customer activities, transactions, and fraud cases.
• Handle high-risk deposits, withdrawals, payment fraud, bonus abuse, and multi-accounting cases.
• Ensure compliance with KYC, AML, and internal risk management policies.
• Handle escalated fraud cases and provide guidance, coaching, and support to team members.
• Monitor team performance, productivity, service quality, and ensure KPIs are achieved.
• Prepare daily, weekly, and monthly risk & fraud reports and analyze fraud trends.
• Recommend and implement process improvements to strengthen fraud prevention and risk controls.
• Collaborate with Customer Service, Payments, Finance, Compliance, and Technical teams to resolve risk-related issues.

Requirements:

• Minimum 3–5 years of experience in Risk & Fraud.
• At least 1 year of Team Leader or supervisory experience.
• Strong knowledge of fraud detection, payment risk, KYC/AML, and online payment systems.
• Excellent analytical, leadership, communication, and problem-solving skills.
• Proficient in Microsoft Excel, Google Sheets, and fraud monitoring tools.
• Ability to work in a fast-paced environment and make sound decisions under pressure.
• Willing to work rotational shifts, including weekends and public holidays, as required.