Responsible for daily operation of dispute/chargeback information and funds between the card scheme and the acquirer, or between the acquirer and the merchant
Manage the risk of chargeback, discover problems in a timely manner and follow up to solve them, ensuring safe dispute operation and customer-satisfied service experience
Apply the rules of each international card scheme to handle dispute transactions, optimize the operation mechanism and continuously upgrade the dispute service system
Handle dispute/chargeback inquiry tickets and resolve within SLA timeframes
Continuously learn and improve new technical knowledge to enhance personal skills and contribute to the development of the team and the company
Proactively establish standard operating procedure, document operational manuals and have insights into process optimization
Qualifications
Candidate with over 1 year of work experience in banking or financial institution with an understanding of acquiring business is preferred
Requires strong analytical and problem-solving skills as well as effective communication and collaboration abilities. Additionally, a certain level of technical knowledge and capability is needed to handle system anomalies and faults
Strong risk control awareness and customer service mindset, with strong execution abilities and the capacity to work under pressure
A fast learner, able to adapt to rapidly developing and changing working environment, with great teamwork and communication skills
Proficient in Chinese and English listening, speaking, reading and writing as the job requires to liaise with Chinese speaking counterparts
