It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Will be responsible for overseeing + managing our business activities to achieve our business goals by ensuring top class operational efficiency, leading to increasing revenue generation + profit margins.
How you create impact
Operational / Tactical duties
- Receive customer bookings and enter data into the system.
- Generate and integrate EDI into the system.
- Assign shipments to transporters according to RL guidelines.
- Monitor shipment status and ensure timely updates in the system.
- Follow up on shipments to ensure adherence to RL processes.
- Generate invoices and submit to customers with supporting documents.
Additional Responsibilities
- Ensure team members perform similar activities to meet SLA and deliver excellent customer experience.
- Act as first escalation point for assigned customer service issues.
Leadership Responsibility
- Supervise and guide team to ensure SLA compliance and excellent customer experience.
- Act first second-level escalation point for customer service issues.
- Monitor team performance and provide coaching for continuous improvement.
- Ensure adherence to RL guidelines and company processes.
- Drive process improvements and operational efficiency.
- Coordinate with internal stakeholders for smooth operations and billing accuracy.
Financial Responsibility
- Ensure accurate and timely generation of invoices for services rendered.
- Validate supporting documents before submitting bills to customers.
- Monitor billing processes to prevent discrepancies and ensure compliance with company policies.
- Support cost control by optimizing transporter assignments and operational efficiency.
- Assist in resolving billing-related escalations with customers.
Strategic Responsibility
- Align operational processes with company strategy and Road Logistics guidelines.
- Drive initiatives to improve service quality, efficiency, and customer satisfaction.
- Support implementation of digital solutions (e.g., EDI integration) to enhance automation and accuracy.
- Analyse operational performance data to identify trends and recommend improvements.
- Collaborate with management to develop strategies for cost optimization and SLA compliance.
What we would like you to bring
- Excellent customer service skills;
- Have a strong attention to detail and accuracy;
- Strong communication and interpersonal skills;
- Strong organisational skills with the ability to manage conflicting priorities;
What's in it for you
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here's what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
