Job Description
Key Responsibilities
Assess current-state IT environments, including organization structure, governance, processes, and sourcing models
Identify improvement opportunities across people, process, technology, and data to align IT capabilities with business strategy
Design target-state IT operating models, including organizational structures, capability models (Run, Change, Transform), and governance frameworks
Define delivery and sourcing strategies, including in-house, managed services, and hybrid models
Develop service management frameworks, including KPIs, SLAs, and performance monitoring mechanisms
Establish governance structures across portfolio, architecture, security, and service management domains
Develop transformation roadmaps and implementation plans to enable effective execution
Collaborate with cross-functional teams (e.g. Enterprise Architecture, Cloud, Cybersecurity, PMO) to ensure integrated solutions
Support stakeholder engagement with senior client leadership, contributing to business case development and strategic alignment
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline
Minimum 5+ years of experience in IT strategy, operating model design, or enterprise transformation programs
Proven experience delivering large-scale consulting or transformation engagements aligned to defined roadmaps
Strong understanding of IT domains including applications, infrastructure, cloud, data, cybersecurity, and PMO functions
Knowledge of governance and service management frameworks such as ITIL, COBIT, or ISO standards
Strong analytical and structured problem-solving skills, with the ability to translate business strategy into operating model designs
Excellent communication and presentation skills, with experience engaging senior stakeholders
Preferred Qualifications
Experience working with C-level stakeholders and leading client-facing engagements
Exposure to enterprise architecture frameworks such as TOGAF or ArchiMate
Familiarity with agile and scaled agile methodologies (e.g. SAFe, LeSS, ICAgile)
Experience supporting governance setup, transformation offices (PMO/TMO), or value realization frameworks
Proficiency in tools such as PowerPoint, Excel, and Visio to develop high-quality deliverables (e.g. org designs, capability maps, process flows)
Experience in cross-geography team collaboration and global delivery environments
