Safety Investigation Japanese Speaker

Location- Kuala Lumpur

Position- Safety Investigation Japanese Speaker

Language- Japanese Speaker (N1)

Rotational Shifts, 5 days working 2 days off

Job Description:-

Under supervision, reviews incoming urgent and critical incidents and act as a first responder in a reported incident:

● Report & document issues with reporting parties using various platforms

● Master multiple knowledge bases and contact management systems

● Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders related to incidents / accidents that occur in connection with the E-Hailing platform

● Appropriately supports reporting parties, asks thorough questions in order to sufficiently understand the details of the incident, establishes an empathetic relationship, and ensures thorough documentation of the conversation

● Categorizes incidents / accidents with appropriate contact types for Special Investigations Unit to further investigate

● Demonstrate excellent interpersonal skills and ability to establish trust