Key Responsibilities:
1. Security Operations
- Develop, implement, and maintain security policies and procedures aligned with ONYX Hospitality standards and local regulations.
- Monitor and manage the daily operations of the security team to ensure effective coverage throughout the hotel premises.
- Conduct regular security patrols and inspections to identify risks, vulnerabilities, or breaches.
2. Team Management
- Lead, train, and supervise the security team, including scheduling, performance reviews, and disciplinary actions.
- Organize regular drills and training sessions for the team on emergency response, fire safety, and first aid.
3. Emergency & Crisis Management
- Develop and maintain the hotel's emergency response and crisis management plans.
- Serve as the key contact during emergencies, coordinating evacuation plans and liaising with emergency services.
- Conduct periodic fire drills and ensure all fire safety equipment is regularly inspected and maintained.
4. Risk Management & Compliance
- Ensure compliance with local laws and regulations concerning safety, fire codes, and security.
- Investigate incidents, accidents, and near misses, and recommend corrective actions to prevent recurrence.
- Maintain records of security incidents and prepare reports for management.
5. Guest & Staff Safety
- Oversee CCTV surveillance and access control systems to ensure guest and staff safety.
- Handle lost and found items in accordance with hotel policy.
- Educate team members across departments on basic security awareness and protocols.
6. Coordination & Reporting
- Maintain relationships with local police, fire departments, and emergency response agencies.
- Prepare and submit monthly reports on safety and security performance to the General Manager.
- Support the hotel's sustainability and energy-saving initiatives where relevant to safety.
Qualifications:
- Diploma or Degree in Security Management, Law Enforcement, or related field.
- Minimum 5 years of experience in a similar role within the hospitality industry.
- Certified in Fire Safety, First Aid, and Emergency Response Procedures.
- Strong leadership, problem-solving, and communication skills.
- Familiar with local security laws and government regulations.
Positions are open to all local and permanent residents of Malaysia only.
