Job Description:
As the Hotel Sales & Marketing Coordinator, you will be responsible for developing and implementing sales and marketing strategies to maximize revenue, occupancy, and profitability for the hotel. You will lead a team to drive sales initiatives, build strong relationships with clients, and promote the hotel's brand image to target markets.
Key Responsibilities:
- Sales Strategy Development:
- Develop and implement comprehensive sales strategies to achieve revenue targets and increase market share.
- Identify target markets, segments, and key accounts for sales efforts.
- Monitor market trends, competitor activities, and customer preferences to adjust sales strategies accordingly.
- Client Relationship Management:
- Build and maintain strong relationships with corporate clients, travel agencies, event planners, and other potential business partners.
- Conduct regular client meetings, presentations, and networking events to promote hotel services and facilities.
- Negotiate contracts, rates, and terms with clients to secure business and maximize revenue.
- Team Leadership and Development:
- Lead and motivate the sales and marketing team to achieve individual and collective goals.
- Provide coaching, training, and support to team members to enhance their sales skills and product knowledge.
- Set performance targets, track progress, and evaluate team performance against key metrics.
- Marketing and Promotions:
- Develop and execute marketing campaigns, promotions, and advertising initiatives to drive brand awareness and attract potential guests.
- Utilize digital marketing channels, social media platforms, and online travel agencies (OTAs) to reach target audiences effectively.
- Coordinate with the marketing team to create compelling content, collateral materials, and visual assets for marketing purposes.
- Revenue Management:
- Collaborate with revenue management team to optimize pricing strategies, manage room inventory, and maximize revenue per available room (RevPAR).
- Analyze sales data, market trends, and performance metrics to identify opportunities for revenue growth and cost optimization.
- Event Management and Catering Sales:
- Oversee event management and catering sales efforts, including weddings, conferences, banquets, and other special events.
- Coordinate with event planners, banquet teams, and catering staff to ensure seamless execution of events and exceed client expectations.
- Quality Assurance and Customer Satisfaction:
- Maintain high standards of service quality, cleanliness, and guest satisfaction throughout the hotel.
- Address guest feedback, complaints, and concerns in a timely and professional manner to resolve issues and maintain positive relationships.
Qualifications and Skills:
- Proven experience in hotel sales and marketing, with a track record of achieving revenue targets and driving business growth.
- Strong leadership skills and ability to effectively manage and inspire a team.
- Excellent communication, negotiation, and presentation skills.
- In-depth knowledge of sales techniques, marketing principles, and revenue management strategies.
- Proficiency in sales and marketing software, CRM systems, and digital marketing tools.
- Ability to work collaboratively with cross-functional teams and stakeholders.
- Flexibility to work evenings, weekends, and travel as required.
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
- Free parking
- Meal allowance
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
- English (Preferred)
Work Location: In person
