Sales and Operations Planning Manager, KSEA

Did you know KONE moves over one billion people every day We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role

KONE SEA is embarking upon an exciting growth phase and as such we are seeking Sales & Operations Planning Manager to join our Delivery Operations team.

Drives and supports Front Line planning activities across NEB and VB, resulting in the agreed and aligned sales plan, installation resource plan, materials plan and financial forecast. S&OP Manager is accountable for S&OP process performance in terms of plan accuracy, cross-functional participation and proactive decision making by all stakeholders. Is the expert go-to person for FL/Area/Global staff for all S&OP content, process, data and tools.

Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing

1. S&OP Process Management

• Accountable for implementing and maintaining the S&OP process by training, coaching, influencing and supporting all participants

• Leads, directs, supports, assists, evaluates, educates and develops Front Line staff involved in the S&OP process (such as S&OP Specialist and Delivery Operations Managers) to ensure that FL planning activities meet pre-established targets (predominantly 3C plan accuracy and bias)

• Ensures the Portfolio Reviews and Demand Meetings are performed and effective, while bringing a strong focus on Plan Accuracy and utilizing analysis of trends and order book to challenge timing and volume where appropriate

• Supports Business Controller in preparing meaningful, decision-making material for monthly Executive Meeting (incl. regional demand plan consolidation, mix/trend analysis, risk and opportunity identification, financial scenario analysis, explanation of historical variation to plan)

• Drives alignment of units/revenue/margin in sales, material, labor and financial plan

• Prepares volume, revenue and margin projections for beyond 6 months horizon (before which order book and management judgement is the sole explicit source of the demand plan)

• Accountable for rolling 18 months MLO updates and quality for all business lines and communicate significant changes to relevant stakeholders

2. Operative planning

• Collaborates with sales and delivery operations teams to incorporate seasonal activities, major projects, and new product launches into demand plans.

• Monitors plan consumption and takes action with Delivery Operations Managers if orderbook scheduling is causing excessive overconsumption (i.e. high bow wave, peaks in particular weeks, or high risk of slippage)

• Drive overall order book quality with Delivery Operations Managers, Installation Supervisors and Project Managers (who are responsible to reflect the schedule of their own projects accurately in SAP S-Plan throughout the project life time) through effective collaboration

• Pro-actively solves prioritization issues with Delivery Operations Managers and/or Supervisors in periods where quota is lower than required number of 3Cs

• Collaborate with relevant functions to resolve planning related master data inaccuracies

• Coordinate with Supply Line as the main Front Line Operations contact on delays, postponements, deliveries, prioritizations, escalations (in case S&OP Specialist role does not exist in Front Line)

• Fulfills Frontline key user role for planning related tools

3. Inventory Management

• Monitors inventory levels to ensure they are in line with target levels and financial objectives.

• Implements strategies to optimize inventory turnover, reduce excess and obsolete stock, and improve service levels.

4. Performance Monitoring and Continuous Improvement

• Tracks and reports key S&OP performance metrics, such as forecast accuracy, service levels, inventory turns, and plan adherence.

• Analyses data to identify trends, variances, and opportunities for improvement.

5. Cross-functional Collaboration

• Serves as a key liaison between delivery operations, customer engineering, sales, finance and supply chain planning teams, ensuring alignment with global strategies and objectives.

• Fosters strong relationships with stakeholders across different functions to support a collaborative planning process.

7. Risk Management

• Assesses volume scenarios (high/low) reflecting the risks and opportunities in the operative plan

• Identifies risks and implements mitigation strategies to ensure achieving business volume targets.

Responsibilities will be updated at the pace of Supply Chain transformation and the introduction of the Sales & Operations Execution process.

Are you the one

• At least 7 years of professional experience, at least a Bachelor's Degree, Professional Degree in Finance, Accountancies, Business Admins or equivalent.

• Strong proficiency in financial reporting, strategic planning, and strong analytical abilities.

• Demonstrated strong commitment and dedication to organizational goals and long-term business success.

• Good leadership skills with ability to guide teams towards achieving business objectives.

• Proficient in Microsoft Application especially MS Excel, Power Point and SAP.

• Understands Sales, Project Management and/or Supply Chain Management, specifically S&OP.

• Business-driven mindset and ability to influence stakeholders.

• Strong analytical and demonstrated effective interpersonal and communication skills to effectively communicate with every level of the organization.

• Excellent problem-solving and analytical skills with written, verbal and interpersonal communication skills.

• Able to work independently with minimal supervision and meet tight deadlines

• Able to work in a fast-paced environment

What do we offer

• Career progression in opportunities within a global organization

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work

• Comprehensive learning and development programs covering a wide range of professional skills

• You are surrounded by funcolleagues and a lively working environment. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

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