Sales Coordinator / Sales Assistant

Objective

We are seeking a proactive and customer-focused Sales Coordinator / Sales Assistant to provide sales administration support, coordinate customer requirements, and ensure smooth order processing activities. The successful candidate will be responsible for managing customer communications, preparing quotations, processing sales orders, coordinating with internal departments, and supporting the Sales team in achieving customer satisfaction and business objectives.

Key Responsibilities

Sales & Customer Support

-Provide sales support and service to existing customers while maintaining strong business relationships.

-Attend to customer inquiries, feedback, requests, and provide timely follow-up.

-Prepare quotations and sales-related documents for customer submission.

-Handle purchase orders received from customers and ensure proper processing.

Sales Order & Documentation Management

-Process and maintain sales orders by updating information into the system accurately and coordination

-Verify customer requirements, drawings, specifications, and related documents.

-Maintain proper filing systems and ensure all sales documentation is updated.

Internal Coordination

-Coordinate with Production Control, Planning, Engineering, Design, Quality, Warehouse, and Accounts departments to ensure smooth order execution.

-Follow up on work order status, production progress, and delivery schedules.

-Liaise with Planning and Production teams to ensure customer requirements and delivery commitments are achieved.

Order & Delivery Support

-Assist in tracking jobs throughout the production process until final completion.

-Follow up on material availability, production status, and delivery arrangements.

Requirements

-Minimum SPM / Diploma or equivalent qualification.

-Minimum 1 year of relevant experience in Sales Administration, Sales Coordination, Customer Service, or related field.

-Preferably with technical or mechanical knowledge, especially in manufacturing environment.

-Computer literate and familiar with Microsoft Office applications.

-Good communication, coordination, and organizational skills.

-Customer-oriented, detail-focused, and able to work independently.