Provide support to the development and maintenance of customer relationships with Global Accounts, in line with SLA and customer needs, to enhance overall client portfolio, safeguard sales revenue and ensure customer satisfaction
Ensure SOP's being in place to safeguard correct customer handling and business execution by Operations
Conduct centrally the pricing request for Global Accounts outside of tender process to enable competitive pricing and increase wallet share.
Work with NSM to develop and publish: Business cases & showcases, Customer Cards and Strategic Account Plans Regional and Country level , MBR and QBR presentations and data
Complete bids, proposals, RFQ, RFI for presentation to customer and follow up of quotations.
Assist with generating SOP's for new business to ensure proper and smooth operation and implementation.
Gather, consolidate and analyse data to create reports on performance statistics/KPIs, market information and client activities.
Execute on-time reporting for customers.
Whenever applicable, helps to coordinate customer training and functions in co-operation with key stake holders from the regional team.
Compile and maintain lists of prospective customers for use as sales leads through web research, cold calling, networking, and other research methods.
Handle inbound sales lead calls and forward them to the National Sales Manager (NSM) for allocation.
Develop and compile sales collateral in cooperation with the Regional Business Development (BD)team.
Respond to quotation requests, concerns, and questions from prospective and existing customers.
Prepare and complete bids, proposals, RFQs, and RFIs for customer presentation and follow up on quotations.
Requirements :
3 to 5 years Industry knowledge. Sales Support Manager who as worked as customer service in Sales Department / Indoor personnel.
Strong Sales or Business Development background in Logistics, Freight Forwarding or Warehousing
Compulsory to have hands on with RFQ, RFI, preparing quotations and working with Sales team.
