- Competitive remuneration and benefits
- Office conveniently located near public transport (MRT and LRT).
- Young, dynamics and innovative work culture.
Key Responsibilities:
1) Client Relationship Management:
- Develop and maintain strong relationships with assigned clients to understand their business needs and objectives.
- Serve as the primary point of contact for client inquiries, concerns, and feedback.
2) Customer Success Planning:
- Create and implement strategic account plans that align with clients goals and drive product adoption.
- Monitor account health and proactively address any potential issues to ensure customer satisfaction.
3) Onboarding and Training:
- Facilitate the onboarding process for new clients, ensuring a smooth transition and effective use of our products.
- Conduct training sessions and workshops to educate clients on product features and best practices.
4) Performance Monitoring and Reporting:
- Track and analyze key performance indicators (KPIs) to measure client success and product usage.
- Prepare and present regular reports to clients on account status, performance metrics, and opportunities for improvement.
5) Consolidate Deliverable Updates:
- Regularly consolidate and communicate updates on deliverables to clients, ensuring transparency and alignment on project progress and timelines.
6) Cross-functional Collaboration:
- Collaborate with sales, marketing, and product teams to ensure alignment on client needs and expectations.
- Provide feedback to internal teams regarding customer insights and potential product enhancements.
7) Renewals and Upselling:
- Manage contract renewals and identify opportunities for upselling additional products or services.
- Conduct regular check-ins with clients to assess satisfaction and identify growth opportunities.
8) Market Research and Feedback:
- Gather customer feedback to inform product development and improve service delivery.
- Stay updated on industry trends and competitive landscape to provide clients with relevant insights.
Requirements:
- At least 23 years of experience in sales, customer success, or other client-facing roles.
- Excellent communication, interpersonal, and relationship-building skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Familiarity with CRM software and account management tools.
- Ability to analyze data and derive actionable insights to enhance client success.
- Strong organizational skills and the ability to manage multiple accounts simultaneously.
- A bachelor's degree in Business Administration, Marketing, or a related field is preferred.
