About the client:
Our client is a leading merchant commerce omnichannel platform across India and Southeast Asia. They build and host a roster of fintech products, from digital payments to loyalty solutions. (e.g POS terminals or payment systems).
About the job:
Pine Labs has partnered with Seedflex to offer eligible merchants cash advance product designed to help businesses access working capital. Selected merchants have already been pre-approved for a financing limit.
In this role, you will reach out to these pre-approved merchants to introduce the product, explain their available limit, and guide them through a simple consent step.
Key Responsibilities:
- Contact pre-approved client merchants (primarily by phone) to introduce the PAYs Advance product.
- Clearly and accurately explain what the product is, how it works, and the benefits to the merchant.
- Inform each merchant of their pre-approved financing limit.
- Explain the consent form - including its purpose: authorising client to share the merchant's relevant business details with client.
- Qualify merchants and focus on genuine, high-intent (hot) leads who intend to draw down - not simply collecting consent forms to hit numbers.
- Guide and assist interested merchants to complete the consent form correctly.
- Answer common merchant questions; escalate more complex queries to the relevant team.
- Follow up with merchants who have not yet completed the consent form.
- Keep accurate records of calls, outcomes, and consents in the assigned tracking system.
- Work towards weekly and monthly outreach and consent targets.
Requirements:
- Proven sales or telesales background is essential.
- Comfortable with high-volume outbound calling and merchant conversations.
- Clear, confident, and persuasive communication with a friendly phone manner.
- Able to qualify leads and prioritise merchants most likely to take up the advance.
- Organised and reliable, with good attention to detail when recording information.
- Comfortable using digital forms, spreadsheets, and basic CRM/tracking tools.
- Trustworthy and professional when handling merchants business information.
- Familiarity with SMEs, merchant payments, or fintech products.
- Experience selling financing, lending, or B2B financial products.
*This is a 6 months contract role (renewable based on performance)
