JOB OBJECTIVE
To support the sales operations by preparing accurate quotations and sales orders, coordinating delivery schedules with internal departments and customers, and ensuring timely procurement of required materials in the correct quantity and specification. The role focuses on maintaining smooth order fulfillment, customer satisfaction, and efficient coordination across sales, logistics, and purchasing functions.
MAIN RESPONSIBILITIES AND DUTIES
- Prepare and issue sales quotations, sales orders, and related documentation accurately and promptly.
- Coordinate with logistics, warehouse, and material management teams to confirm stock availability and ensure timely delivery to customers.
- Liaise closely with customers to update and confirm delivery schedules, order status, and requirements.
- Work with suppliers or internal purchasing team to source and purchase the correct items in the required quantity and timeline.
- Verify order details, pricing, and terms before processing to ensure accuracy and compliance with company policy.
- Maintain proper filing and documentation of all sales transactions and records.
- Support the sales team in follow-up, customer service, and after-sales coordination.
- Prepare simple reports on order tracking, customer delivery performance, and sales documentation status.
AUTHORITIES
- To issue and revise sales quotations and sales orders within approved pricing guidelines.
- To confirm delivery dates and coordinate shipment arrangements with logistics and customers.
- To initiate purchase requests for required materials or products according to order requirements.
- To communicate directly with customer and internal departments for order coordination.
JOB REQUIREMENTS
Qualifications
- Minimum Diploma in Business Administration, Marketing, Supply Chain Management, or related field.
Experience
- At least 12 years of working experience in sales coordination, customer service, or order processing roles.
- Experience in a manufacturing or distribution environment will be an added advantage.
Skill
- Good command of English, Bahasa Malaysia and Chinese, both spoken and written.
- Strong organizational and coordination skills with attention to detail.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Familiar with business or ERP systems (e.g. iBusiness, SAP, or similar platforms) for quotation, order, and inventory processing.
- Able to multitask and work under tight timelines.
- Good interpersonal and communication skills to liaise effectively across departments and with customers.
