Company Description
UNIMED SDN BHD, established in 1981, is a leading pharmaceutical company with over 40 years of experience. Our primary focus is on importing, marketing, and distributing high-quality generic pharmaceutical formulations, nutraceuticals, medical devices, and herbal supplements at cost-effective prices. Headquartered in Kuala Lumpur, Malaysia, our dedicated team of 250 employees operates in Peninsular, East Malaysia, Singapore, and Brunei. Additionally, we have expanded exports beyond ASEAN to regions such as Hong Kong, Yemen, and Iraq, ensuring a global footprint. We are proud to represent premier international pharmaceutical manufacturers with globally accredited regulatory approvals, committed to meeting domestic market demands and needs.
You will be responsible for providing end-to-end support for our Sales Force Automation applications used by the sales team. Your responsibilities will include:
- Application Support & Maintenance: Ensuring optimal performance of SFA applications by providing troubleshooting, configuration assistance, and resolving issues for sales representatives.
- End-User Assistance: Assisting sales representatives with any app-related issues, helping them maximize the app's functionality to improve sales activities and efficiency.
- Device Accessibility Support: Ensuring compatibility and troubleshooting access issues related to various tablets devices used by the sales team.
- System Updates & Rollouts: Collaborating with technical teams to implement software updates, bug fixes, and new features, while keeping the sales team informed about changes.
- Training & Documentation: Creating and updating clear user guides, FAQs, and training materials to help sales representatives navigate and use the applications effectively.
- Collaboration with IT Teams: Working closely with IT and development teams to address technical issues and ensure smooth integration with other business systems.
- Data Integrity & Integration: Supporting synchronization and ensuring the integrity of data shared between the SFA app and other systems (autocount etc.).
- Escalation Management: Identifying recurring technical issues, collaborating with teams to find solutions, and escalating problems to minimize disruption to sales activities.
What We're Looking For:
- A Bachelor's degree in a relevant field (Business, Information Technology, Computer Science, or related disciplines).
- Experience in application support, preferably with Sales Force Automation or CRM systems.
- Familiarity with mobile devices (iOS, Android) and their compatibility with SFA applications.
- Strong problem-solving and troubleshooting skills to address technical challenges.
- Attention to detail and the ability to communicate technical information clearly to non-technical users.
- Prior experience working with CRM platforms such as Salesforce or Microsoft Dynamics is a plus.
- Technical knowledge of application integrations, APIs, and mobile device management (MDM) is a bonus.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development within the company.
- A collaborative and supportive work environment where your contributions will be valued.
If you are a motivated, detail-oriented individual with a passion for technology and supporting sales teams, we encourage you to apply today!
