This role involves managing retail performance and operations in Sarawak Malaysia by driving sales metrics, building strong partner relationships, and ensuring operational excellence through consistent training and ethical management.
Key Responsibilities:
Retail visitation, training & engagement
- Attend daily online/physical meetings with the retail associates that are based in each your assigned region
- Develop good rapport with the retail associates with the sole aim of ensuring they grow all the sales SBI that are required of you for Sarawak
- Conduct QBR with each channel sales head based in your assigned region to share sales and operations performance
Sales SBI Performance
- Ensure all sales metrics in your assigned regions are consistently met (e.g. take rate, gross adds and retention)
- Drive retention of both new and existing subscribers by implementing impactful retention strategies
Operations
- Monitor, escalate and follow through any issues arising from your assigned region
- Ensure a smooth day-to-day operation matters relating to Asurion's products, in all carrier-owned and carrier's channel partner retail stores
- Provide sales training and support delivery for all carrier-owned &/or carrier's channel partners retail stores and personnel
Other core responsibilities
- Cultivate smart spending attitude via effective cost management habits
- Embrace high ethical work culture with uncompromising integrity and excellence in performance across the sales team
- Responsible in strengthening Asurion's product brand identity and ubiquity through related campaigns / cycles as directed by HQ on a time basis
Qualifications:
- Bachelor's degree, preferably in Business, Finance, Accounting or other relevant subject areas
- Ideally based in Sarawak, Malaysia, as this role involves travel within Sarawak and Sabah
- FMCG/Mobile Phones/Telecommunication experience is strongly preferred
- Good knowledge of the retail business
- Strong presentation, interpersonal, organizational and communication skills within multiple levels internally and externally; ability to work in team structure
- Ability to analyze and respond to company and industry data and to assess trends
- Ability to communicate with people at different levels
- Strong drive for success and highly goal driven
- Resourceful and creative in seeking solutions around problems while working in independent environment
- Passionate about sales and consumer business
About Asurion
Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. We are the global leader of connected life services with 55 offices worldwide and working with 120 respected companies you've heard of whose products you love. Asurion's 19,000 employees and counting deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.
How we work together
When we all act as leaders, we make Asurion great. At the core of this philosophy are our Leadership Principles, a common language we all live by to drive success. Asurion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For more information, please visit www.asurion.com
